Thank you for shopping at RockinPrices LLC. This policy explains our shipping destinations, delivery options, processing times, and how to get help with your shipment.
1. Shipping Destinations
We ship to United States destinations, including:
- All 50 states, including Alaska and Hawaii.
- U.S. Territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and Northern Mariana Islands.
- PO Box addresses.
- U.S. Military addresses, including APO/FPO/DPO.
We currently do not offer international shipping outside the United States and its territories.
Shipping options depend on your delivery address. Available services and charges are shown at checkout.
2. Shipping Costs & Options
We offer Free Economy Shipping on all U.S. orders, with no minimum purchase or coupon required. Paid shipping upgrades are available for eligible destinations.
| Shipping option | Cost | Estimated delivery |
|---|---|---|
| Economy | Free | 4–10 business days |
| Ground | $1.99 | 3–6 business days |
| Expedited | $5.99 | 2–4 business days |
| Express | $27.99 | 1–3 business days |
These estimates include both order handling and carrier transit time. You do not need to add a separate processing period to the delivery window shown.
Available shipping options and applicable charges are displayed at checkout before you place your order. Applicable sales tax is calculated separately at checkout.
Delivery times are estimates, not guaranteed arrival dates. Weather, holidays, carrier disruptions, and destination restrictions may affect delivery.
Shipments to Alaska, Hawaii, U.S. Territories, and APO/FPO/DPO addresses may require additional time. Some paid upgrades may not be available for these destinations or for PO Boxes.
3. Order Cutoff & Processing
Our order cutoff is 2:00 p.m. Mountain Time, Monday through Friday, excluding federal holidays. Mountain Time follows daylight saving time when applicable.
Orders received before the cutoff enter processing that business day. Orders received after the cutoff, on weekends, or on holidays begin processing the next business day. Delivery estimates are measured from the order’s processing start day.
Economy orders normally require 1–3 business days for handling, which is included in the estimated 4–10-business-day delivery window. Paid upgrades receive handling priority appropriate to the selected delivery option.
For our delivery estimates, business days are Monday through Friday, excluding federal holidays. A carrier may deliver on Saturday, but Saturday delivery is not promised.
4. Shipping Carriers & Carrier Requests
We ship using:
- United States Postal Service (USPS)
- United Parcel Service (UPS)
- FedEx
We select the carrier and service based on your delivery address, package, and chosen shipping option. Shipping-option names describe the estimated delivery speed; they do not guarantee a particular carrier or branded carrier service.
PO Box and military-address shipments are generally sent through USPS.
Prefer a specific carrier? Tell us using “Add a note to your order” at checkout. We will accommodate requests when possible, but carrier selection is not guaranteed.
If your address cannot receive deliveries from a particular carrier, please contact us before ordering.
5. Shipment Tracking
Once your order ships, we will send a shipping confirmation email containing your tracking information.
You can use the tracking number on the carrier’s website to follow your shipment. Tracking may take 24–48 hours to update after a label is created or the package is handed to the carrier. A label-created notification does not necessarily mean the carrier has received the package.
If you have not received your shipping confirmation, check your spam or junk folder or contact us for assistance.
6. Address Accuracy & Corrections
Please check your shipping address carefully before placing your order, including any apartment, suite, unit, or PO Box number.
If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
If a package is returned because the address provided was incorrect or incomplete, we will contact you to arrange the next steps. Additional shipping charges may apply if you request that the order be shipped again. Any additional charge will be explained before reshipment.
7. Delayed, Lost, or Damaged Shipments
If your shipment is delayed beyond its estimated delivery window, appears lost, or arrives damaged, please contact us with your order number and tracking information.
For a package marked delivered that you cannot locate:
- Check around your delivery location and with other members of your household.
- Check with your building’s mailroom, front desk, or parcel locker, if applicable.
- Contact us if you still cannot locate the package.
We will help investigate the shipment and work with the carrier to determine the appropriate next steps.
For damaged shipments, please contact us promptly—ideally within 48 hours of delivery—and include photographs of the product and outer packaging. Keep the packaging while the issue is being reviewed.
For product returns and exchanges, please see our Refund and Returns Policy.
8. Contact Information
For shipping questions or help with an order, contact:
RockinPrices LLC
5395 W 4600 S
Hooper, UT 84315
Email: [email protected]
Phone: 1 (385) 519-4117
Please include your order number when contacting us about a purchase.
