Last updated: October 11, 2026
At RockinPrices LLC, we stand behind our products with a 60-day return policy and free return shipping for eligible returns.
If your purchase does not meet your needs, contact us within 60 days of delivery to request a return or exchange.
1. Return Eligibility
To qualify for a change-of-mind return, items must be:
- Unused, uninstalled, and in the same condition as received.
- Complete with the parts and accessories originally included.
- In their original packaging where possible.
- Accompanied by proof of purchase, such as an order number or receipt.
You may carefully inspect an item to check its size and suitability. Please avoid installing, modifying, or using it if you may need to return it.
These condition requirements do not exclude claims for products that arrived damaged, defective, or incorrect. Please see section 6 for assistance with those issues.
2. How to Request a Return
Contact us within 60 days of the delivery date:
Email: [email protected]
Phone: 1 (385) 519-4117
Please include your order number and identify the item you would like to return. A reason is optional for change-of-mind returns, although your feedback can help us improve.
We generally respond within 1–2 business days with return instructions and a prepaid shipping label.
Please send the item back within 14 days after receiving your return instructions. Your package does not need to reach us before the original 60-day window ends, provided you requested the return on time and shipped it within this additional 14-day period.
Contact us before sending a return so we can provide the correct return address and instructions.
3. Free Return Shipping
We provide prepaid return shipping labels at no cost to you for eligible U.S. returns and exchanges.
Pack the item securely and include all original parts and accessories. Keep your carrier acceptance receipt or tracking information until the return is complete.
Please use the label we provide. If you prefer another shipping method, contact us first; independently purchased return postage is not reimbursed unless we agree in advance.
4. Refunds
Once your return arrives, we will inspect it and notify you of the refund decision.
Approved refunds are issued to your original payment method within 5–7 business days after receipt and inspection. Your bank or payment provider may require additional time to display the credit.
For eligible returns:
- We refund the amount paid for the returned merchandise, accounting for any discounts applied.
- Applicable tax associated with the refunded merchandise is also refunded.
- We do not charge a restocking fee.
- We do not deduct the cost of the original free Economy shipping.
Paid shipping upgrades are not refundable for change-of-mind or customer-selection returns. If we sent an incorrect item or your order arrived damaged or defective, we will also refund any applicable original shipping charge attributable to the affected item.
5. Exchanges
We offer exchanges for the same or a similar item, subject to availability.
If you ordered the wrong size, contact us before installing or modifying the product. We can help you select a suitable replacement.
If the replacement has a different price, we will explain any additional payment or refund before proceeding. If a suitable replacement is unavailable, we can arrange an eligible return for a refund instead.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly with:
- Your order number.
- A description of the issue.
- Photographs of the item and packaging, if available.
For shipping damage, please contact us ideally within 48 hours of delivery and retain the packaging while we review the issue. This helps us investigate with the carrier; it does not replace the 60-day return-request window.
We will work with you to arrange an appropriate replacement, exchange, or refund. We cover return shipping when a return is needed for an item that arrived damaged, defective, or incorrect.
7. Items Not Eligible for Standard Returns
Our standard change-of-mind return policy does not cover:
- Return requests made more than 60 days after delivery.
- Items used, installed, modified, or damaged by the customer after delivery.
- Items missing parts or accessories supplied with the original purchase, unless we agree otherwise.
If you believe a product is defective or covered by a manufacturer’s warranty, contact us even if it does not qualify for a standard return. Any applicable warranty is separate from this return policy.
8. Contact Us
For help with a return, exchange, or refund:
RockinPrices LLC
5395 W 4600 S
Hooper, UT 84315
Email: [email protected]
Phone: 1 (385) 519-4117
Please include your order number when contacting us about a purchase.
